Formalities and safety

Travel documents

Your identity documents

Identity card or passport according to your destination and nationality.

Obtain your visa in your home country consulate or upon arrival, depending on your destination. For further information contact your travel agency or your airline.

E-Ticket to your name

If you are travelling abroad, proof of return may be necessary. Do not forget to print your return ticket and to bring it when checking-in.

Bring your vaccination card to enter certain destinations. Contact your travel agency or your airline to get further information.

Refer as well to the column <<Unaccompanied children>> in the traveller’s guide to get information about necessary documents for underage children.

Before beginning your journey, make sure that all necessary documents are valid.

Security instructions

Article prohibited to transport:

• Explosives: ammunitions, firecrackers, rockets, fireworks etc.
• Pressured gas: camping gas, gas refill package, aerosols containing toxic substances, inflammables etc.
• Cauteries, oxitants, inflammables: acids, lighters, paint, petrol, solvent, humid batteries etc.
• Toxins: poison, aetiologic agent, herbicides etc.
• Radioactives
• Cleaning agent: detergent, chlorine, stain etc.
• Diverse: explosive motors, magnetic subjects, carbon dioxide, fertilizer, cosmetics, pharmaceutical products, genetically modified organisms etc.

Prohibited articles in cabin:

• Firearms, knives, scissors, cutters, straight razor etc.
• Anti-agression bombs
• Aerosols (parfumes, toiletries, medicine) containing more than 100 ml
• Sharp weapons, cutting weapons, blunt weapons such as truncheons, clubs, sticks with nails sticking out
• Every object that might be used as a weapon, piolets, hiking stick etc.
• Every toy or object resembling one of the mentioned objects
• According to the liquids regulations every liquids must not be in containers of more than 100 ml

Liquids regulations in cabin

For security reasons, the transport of liquids in the cabin of the aircraft follows strict instructions: liquids, gels, creams and aerosols must be displayed in a transparent plastic bag which can be sealed and resealed and must not contain more than one litre (20 x 20 cm). Liquid containers must not exceed 100 ml.

Some exemptions apply:

• Necessary prescriptions that you need during the flight (you will be required to show a medical prescription with your name)
• Baby products and food if you are travelling with a toddler or with an infant. Use a container that can be sealed and resealed as you might be required to taste the food during security checking
• Items bought from the tax free shop (sealed in the shop, ticket visible)
• Special food needed such as baby food and medicine necessary for health are allowed. The passenger must present them in a separate bag to the security agent when crossing the security area. When transporting medicine, you will be required to show a medical prescription bearing your name.
• After having passed the security check you can buy liquids and bring them in cabin, as long as they respect customs regulations. When you have a connecting flight, the shop assistant will put your purchase in a sealed bag.

Safety questions

When checking-in the airport staff will ask the following questions about your hold baggage. The aim of this questionnaire is to ensure that you do not carry prohibited objects or violate any regulation:

• Am I aware of the contents of my baggage?
• Have I kept a really close eye on my baggage?
• Have I accepted a baggage or an object from fellow passengers?
• Am I confident that nothing has been added to my baggage?
• Did I put all liquids in my hold baggage?

When answering one of these questions in the negative, report to the check-in staff.

Police procedures

This control is operated by the border police.

You will be required to show the following documents

• identity paper (passport or identity card)
• boarding card (given to you at check-in)
• authorization for leaving the territory for underage passengers travelling with their ID and without their parents (the authorization can be ordered at the town city hall)

Contact border police at the airport for further information

Tel. +262 (0) 262 96 80 30 or Fax. +262 (0) 262 96 80 39

Security control

Security controls are processed for your own safety in order to make sure there is no prohibited item on board.

Advice: Do not waste time after checking-in. Go directly to security checks and keep your boarding card at hand. Your will be asked for it at the security control desk.

Cabin baggage control:

You will be required to show the following items to the security staff

• cabin baggage
• jackets and coats
• notebooks (without cover)
• cameras and camcorders
• licensed plastic bags containing liquids, gels, creams
• baby food or food for young children
• medicines and medical prescriptions

The totality of the hold baggage is checked after check-in by a radioscopic control machine, which is metal sensitive.

Thorough search:

If any doubt occurs concerning an item in a luggage, the passenger will be called in order to proceed to a manual checking of his luggage.

Passenger control

Every passenger, including babies and young children, will have to walk under a metal detector.

Let the security agent know if you wear medical prosthesis which might be sensitive to the magnetic fields (hearing prosthesis, pacemaker…). A medical attestation will then be required.

You might be required to take off your shoes if they make the detector ring. Therefore avoid travelling with shoes reinforced with steel.

If you trigger an alarm or are randomly chosen, you may be required to get a manual palpation by a person of the same gender.

The manual palpation may be completed by the help of a magnetometer or mobile metal detection equipment.

Customs

Some goods or products must be reported at customs or are subject to special formalities and/or to prior declaration:

• cultural goods
• protected species of wild fauna and flora
• living animals and animal products
• plants and plant products
• arms and ammunition
• medicine and medical products (other than personal use)
• wines, alcoholic beverage and tobacco

Currency

You are allowed to bring as much currency as you wish. You are obligated to report at French customs when bringing amounts or values of more than 10000€.

Before departure we kindly ask you to inform about regulations in your destination.

Counterfeit

Export, import or the detention of a counterfeit, irrespective which country they come from (a member of the European Union or a third country), even products for your personal use, are strictly forbidden by law.

The law has been strengthened and says that the acquisition of counterfeit trademark goods may be subject to severe penal sanctions: immediate confiscation of the goods, high penalties taken by customs, legal proceeding.

We kindly ask you to contact the customs' website for further information

Important contacts

Airport information desk

Tel 0262 96 80 00

Fax 0262 35 45 15

info(at)pierrefonds.aeroport.fr

accueil(at)pierrefonds.aeroport.fr

 

Border police

Tel 0262 96 80 30

Fax 0262 96 80 39

 

Customs

Tel 0262 96 80 60

Fax 0262 96 80 61

 

Regional health authority

Tel 0262 48 48 34

 

Air Austral

Airport agency (opening times referring to flight schedules)

Tel 0825 013 012

 

Air Mauritius

Airport agency (opening times referring to flight schedules)

Tel 0262 96 06 00

 

Air France

Tel 0820 820 820